Combining professional and personal calls on one phone number makes it very hard to switch off the business calls during the weekend or when vacationing. You end up being “on call” 247. This is why we highly suggest to have a phone line that is exclusive for your business. At https://eatelbusiness.com/business-internet/ you’ll be able to find much more about this service.
What makes a great call recording?
Here are a few things you should consider:
Your audience: what is your call about? Does it relate to a specific problem or problem domain or does it relate to a general concern about your company? What is it worth to you?
How well will you remember what you said? This is also a measure of how effective you will be in getting the calls you get.
Do your listeners have time to listen to the recording? Do you need the call to be urgent? You should do everything you can to avoid distractions. If you get a call about an issue that might be of immediate interest to your listeners, you should respond immediately. This doesn’t mean, of course, that you need to be immediately involved. Be mindful of your responses. It is also a good idea to include some type of compensation to encourage listeners to listen to the call again (for example, a money note, a coupon, or a gift card).
If you need to respond to a call quickly, you should go to your caller and say, “Do you have a minute?” Don’t go on the call right away, as it is much more difficult to engage in a conversation with someone who is angry or upset. Give the caller the time they need to resolve their issue. When it is appropriate to respond, be empathetic. Listen and give the caller the time they need to resolve the issue. When you are dealing with a client that has been injured, it is a good idea to call the insurance company and offer a discount to their current policy. When someone is injured in the line of duty, be sure to tell them that the Department of Justice will be reviewing their case, so that they have time to prepare for the investigation. If you are a caller in a dispute, make sure to give your caller’s number and advise them of the steps they should take if they are not satisfied with the service they receive from the City.
The department also encourages customers to write complaints with a letter detailing the incident, the customer’s name, the business’ name, and the company they worked for or for a corporation.