From Harford County government:
(Bel Air, MD) – – Verizon began installation of their FTTP (Fiber To The Property) Project in the Harford County Road Right-of-Ways in March 2009. In 2009, Verizon installed over 178 miles of FTTP and is now permitted to connect over 18,000 customers to Verizon FiOS. Verizon will continue construction in the Aberdeen, Bel Air, Edgewood, and Winters Run Wire Centers in 2010.
The 2010 Verizon FTTP / FiOS Project will be slightly less aggressive due to the economy, with just under 90 miles of new construction planned. Communities currently under construction will be completed and construction will then expand to the Edgewood and Winters Run Wire Center which will involve some Abingdon, Edgewood and Joppa communities in the next few years.
As each area of construction is completed, Verizon will begin installing their FiOS (Residential Connections) in areas which are available for service, as their schedule allows.
In an effort to continue the communication efforts to County Citizens, and deal with the many possible calls which will be received by various county departments and agencies, the Department of Public Works, in conjunction with Verizon, is requesting that all complaints regarding this construction activity bedirected to the following numbers:
If the caller is aware of the contractor’s name, please direct the calls to:
Span Pro (SSG)1-888-772-6776
S&N Communications 1-800-757-6842
If the caller is not aware of the contractor’s name, please direct the calls to:
Verizon Customer Service Center at 1-888-550-2244.
These numbers are staffed on a 24/7 basis, however the caller can also leave a message.
These numbers have been provided to each residence and business by a door hanger which is placed 72 hours in advance of this construction. Additionally, each development area under construction will have informational signs placed each day near the construction activity.
Should a caller not be satisfied by Verizon’s response, and needs to speak to a Verizon Project –Harford County Department of Public Works Compliance Inspector, a message can be left at the Utilities & Access Office at 410-612-1704. The Department of Public Works will make every effort to resolve any issues. Updates on thisinformation will be available as changes occur.