Any woman that has planned a vacation knows that a proper pedicure is as important as packing just the right outfit. So, I phoned Jordan Thomas for an appointment prior to heading down to Key West for some much needed R&R.
When I made the appointment, I explained to the Receptionist that I wanted a pedicure with “the works”, buffing, polishing ,shining, lotioning and what-have-you. She stated that the nail technician would only have time to perform a normal pedicure which meant that I would receive all of the above services minus a leg massage. No problem, I responded. My feet and heels were the body parts that I was most focused upon. Sure, a leg massage is nice, but completely unncecessary. Since flip-flops are almost a uniform in the Keys, what’s imperative is that your nails are prettily polished and your heels are soft and smooth. Off I went to the new Jordan Thomas location near Duclaw.
I had been to their previous salon numerous times for facials and haircuts. The new store was just as posh and chic as the old one. However, I was puzzled that the clientele in the mani/pedi area were nonexistent. Hadn’t they told me that they didn’t have time to offer their top of the line treatment? The nail technician was very friendly and bubbly while she cut my nails and then applied new polish. But that is where my “pedicure’ stopped. I was furious because I didn’t have time to go elsewhere for a real pedicure before my vacation began.
Politely, I asked why she was only painting my nails rather than executing all of the customary rituals involved in a pedicure. And I was told that when I booked the appointment I had asked for an Express Pedicure. NOT true! I packed up my People magazine, went home, called the Manager at Jordan Thomas. Unfortunately there was no manager on duty (really?? NO manager at all on duty?). Not sure exactly what I wished to resolve, I called again a couple of days later and had to leave a message because “the manager was busy”. Perhaps I just wanted to vent and explain that I am a repeat customer. When I still did not receive a response, I sent an e-mail on their website and called once more. It has been more than 5 months and I never heard from anyone at that salon regarding my complaint. Which is just as well, it saves me from wasting any more money or time on their substandard services.
Two months passed and I was recovering from surgery and desperately needed another pedicure as well as a pick-me-up for my spirits. My friend, Jane, recommended Visage Salon and Day Spa located on South Main Street in Bel Air. Visage is an old home which has been renovated and turned into an upscale, full service salon. Their motto is “we believe in beauty from the inside out”. After one visit, I believe that to be true. I was escorted to the nail area after being offered a selection of beverages. The employees that I encountered were convivial, vibrant and eager to please. The nail salon is located in the basement, the middle level contains the hair salon, and the top floor accommodates the waxing and massage areas. Once my nail technician realized I had not obeyed doctor’s orders to stay home and could not possibly manage the stairs, she immediately took care of finding an exit from the basement that I could use, as well as traveling upstairs with my credit card to find the cashier. AND my bill ended up being lower than what was advertised on their website.
The evidence proves that Visage is the winner in the Battle of the Bel Air Salons! Ladies and gentlemen – make your appointments – Spring is just around the corner.
Visage Salon and Day Spa
422 South Main Street
Bel Air, Maryland 21014